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FAQs

HOW TO TRACK YOUR ORDER

Here’s two easy ways to track your order.

YOUR PAT MCGRATH LABS ACCOUNT

1. Sign in to your account (or create a new one) here.

2. On your Account page, navigate to Order History, then click on your order number to view your Order Confirmation page.

3. If your order’s been shipped, a tracking number will appear on the confirmation page. 

4. Copy the tracking number and paste it into an internet browser to track your shipment.

THE SHOP APP

1. Download and use the Shopify Shop App to track your order. 

2. Don’t have it? Download it at the App Store, Google Play or click the link on your Order Confirmation page.

DOMESTIC SHIPPING & HANDLING

Orders placed by 1PM ET are aimed to be dispatched within 1-2 business days. Once dispatched, you will receive an email containing your shipment's tracking information. Please note that we choose our delivery carrier based on current availability and optimal rates, ensuring you get the best service. Delivery time frames typically range between 2-8 business days, depending on your location. Explore additional shipping details and rates here.

At this time, our couriers are unable to ship to PO boxes.

INTERNATIONAL SHIPPING & HANDLING

1. Processing: Orders placed by 1PM ET are aimed to be dispatched within two business days. This includes a variety of steps, ranging from the preparation of customs forms to packaging of your orders. Once dispatched, you will receive an email containing your shipment tracking information. 

2. Delivery: This usually takes 3-10 days, starting with the moment your order is shipped and ending with delivery to the address you’ve provided. Explore additional shipping details and rates here.

International customs fees vary by country and will be determined at checkout. Please note that we are unable to fulfill any request to declare your package for any value other than the total value paid at check out.

We ship across the US and to most countries internationally.

We are currently unable to ship to:

Angola, Algeria, Argentina, Burkina Faso, Burundi, Central African Republic, Chad, Chile, The Democratic Republic of the Congo, Côte d'Ivoire, Equatorial Guinea, Gabon, Gambia, Islamic Republic of Iran, Democratic People's Republic of Korea, Liberia, Malaysia, Mali, Mayotte, Mexico, Myanmar, Niger, Peru, Rwanda, Saint Helena, Saint Pierre and Miquelon, Sierra Leone, Somalia, Syria, Togo, Tokelau, Turkey, Uganda, Uruguay, Venezuela, Vietnam and Yemen.

RETURN & EXCHANGES

The PAT McGRATH LABS return & exchange policy allows up to 30 days to return for a full refund or exchange on unused products. Exclusions apply.

We will initiate your refund once the return order is received and processed at our warehouse in 3-5 business days. If you are exchanging, your product will be dispatched once it is exchanged at a UPS facility.

If returning or exchanging a product kit, please return all products included in the kit, as partial kits are not eligible for returns. Any questions, please reach out to Customer Care.

All Pat’s Vault selections are final sale and not eligible for return or exchange. Additionally, markdowns are also final sale. Full-priced selections remain eligible for return or exchange.

Please click here and follow the instructions on how to return or exchange your order.

Please click here and follow the instructions on how to return your order. Kindly note that all return postage and fees are the responsibility of the customer.

Please visit the TikTok App to manage all orders placed through the TikTok Shop.

DISCOUNTS, OFFERS, PROMOTIONS & EXCLUSIONS

Please note that offers on PATMcGRATH.COM may change or be cancelled without notice. One offer per person; one offer or code per order, which cannot be combined with other offers or applied retroactively. Availability is limited and offers are valid while supplies last, with no rain checks. Only U.S. residents are eligible.


Exclusions apply to the total purchase amount: e-Gift Cards, gift sets, sales tax, shipping and handling fees, ineligible items, out-of-stock items, pending purchases, or purchases made outside the offer period.

Black Friday Sitewide Sale: No code necessary. Offer applied at checkout on qualifying orders. Exclusive Offers and E-Gift Cards are exempt from the Black Friday sitewide sale. Offer valid at PATMcGRATH.COM while supplies last. Cannot be combined with any other offer and is not retroactive. Offer applies to authorized purchases only; only authorized orders will be processed and shipped. Orders may take several days of processing before shipment. We reserve the right to cancel any order due to unauthorized, altered or ineligible use of offer, and to modify or cancel the promotion at any time. Other restrictions and exclusions may apply and are subject to change without notice.


Specific Exclusions: Certain products, including brand collaborations, seasonal and holiday releases, Exclusive Offers and other specially priced items, are not eligible for promotions.


Purchases must be authorized and will undergo bank card processing. Only authorised purchases will be processed and shipped. 


We reserve the right to cancel orders due to unauthorized, altered, or ineligible use of offers and to modify or cancel promotions due to unforeseen issues.


Complimentary Items: We may substitute complimentary items with others of equal or greater value. These items are not eligible for return or exchange.


Gifts with Purchase: Items received as part of a promotion are not returnable or exchangeable. Additional restrictions and exclusions may apply and can change without notice.

You can apply your promo code when you enter “CHECKOUT.” 

1. Type your promo code into the box with “Gift card or discount code.” 

2. Click “Apply.” 

3. The offer will be applied in the merchandise window and the discount will be reflected in the merchandise total.

We're sorry for any trouble you may have experienced during checkout regarding promotional offers. Reasons for your promo code not working may include: requirements not met for the special offer, other exclusions that apply or offer expiration.

If you continue to have trouble applying a promo code, please contact us by chat or email us at [email protected] for assistance. We’re here to help!

Due to limited quantities, PAT McGRATH LABS does not offer professional discounts at this time.

ORDERS

Once an order is submitted and confirmed, changes cannot be made. Please be sure to verify all pertinent information before finalising your order. PAT McGRATH LABS fulfills orders at a rapid pace, and once an order has been submitted and confirmed, it is not possible to revise or cancel it. Kindly email [email protected] and we will be happy to assist with the return process once you’ve received the order. During launches and major site promotions, allow additional processing times for orders and returns.

PAYMENT

Visa, MasterCard, American Express, JCB, Discover, Diners Club and PayPal.

LAUNCHES

Pat announces all of her launches in her newsletter and on social media. To be first in the know, join her email list at PATMcGRATH.com and follow @patmcgrathreal on Instagram, Twitter, Facebook, YouTube, or TikTok.

PRODUCT

Pat McGrath Labs does not test on animals and has been cruelty-free since day one.

Contact [email protected] for more information about each product.

PFAS, often referred to as "forever chemicals," are a class of compounds known for their strong carbon-fluorine bonds. These chemicals are found in various products, including makeup and household items. Teflon™ is one of the most well-known PFAS. These ingredients are termed "forever chemicals" because they tend to accumulate in the environment, resisting breakdown. Due to concerns about their potential impact on human health and the environment, regulatory bodies around the world have started to impose restrictions and bans on PFAS.

PFAS, often referred to as "forever chemicals," are a class of compounds known for their strong carbon-fluorine bonds. These chemicals are found in various products, including makeup and household items. Teflon™ is one of the most well-known PFAS. These ingredients are termed "forever chemicals" because they tend to accumulate in the environment, resisting breakdown. Due to concerns about their potential impact on human health and the environment, regulatory bodies around the world have started to impose restrictions and bans on PFAS.

Before regulations restricting PFAS in cosmetics were established, PAT McGRATH LABS used an ingredient called Perfluorononyl Dimethicone, a PFAS, in PermaGel Eye and Lip Pencils. In accordance with REACH regulations in the EU and UK, we have recalled all PermaGel Pencils from retailers and stores in those regions. Concurrently, we are developing PFAS-free formulas that maintain the same high level of performance you expect from PAT McGRATH LABS. Please note that state-level restrictions on PFAS will commence in five states in 2025.

If you wish to follow EU/UK REACH regulation, please take your pencil to your PAT McGRATH LABS retailer for proper disposal.

Keeping an eye on your favorite products has never been easier! Unfortunately, we do not have precise restock dates for items that are currently out of stock. However, you can stay informed about restocks and get exclusive early access by following us on our official Instagram Account. Additionally, make sure to sign up with your email address to receive the latest updates directly in your inbox.

Here's a Pro Tip: You can quickly keep track of products by adding them to your wishlist. Simply click the heart button on each product page, and they will be saved to your list. This way, you can swiftly check if they're back in stock, ensuring you don't miss out on the chance to purchase your must-haves!

E-GIFT CARDS

1. GENERAL TERMS

These terms and conditions apply to PAT McGRATH LABS E-Gift Cards (“E-Gift Cards”) purchased at PATMcGRATH.COM. By purchasing, using or accepting E-Gift Cards, you accept these terms and conditions (“Terms and Conditions”). PAT McGRATH LABS reserves the right to interpret, modify, change or terminate the Terms and Conditions without notice, from time to time at our sole discretion. The most recent Terms and Conditions will always be posted at PATMcGRATH.COM. E-Gift Cards are not refundable or redeemable for cash except as required by law. Void where prohibited or restricted by law.

E-Gift Cards may be used at PATMcGRATH.COM only. You can use the E-Gift Cards to pay for the full value or part of the value of your selected item(s). 

E-Gift Cards may only be purchased and redeemed by residents of the United States. No service fees or expiration dates apply to E-Gift Cards. We reserve the right to require additional verification of your identity, E-Gift Card or account ownership, or provision of an additional payment instrument, before you are able to apply an E-Gift Card to your account or to a purchase.   

2. DELIVERY

If you purchase an E-Gift Card, it will be sent to the recipient’s email address immediately after the purchase is completed or the delivery date you selected. You are obligated to provide a correct email address for delivery of the E-Gift Card. PAT McGRATH LABS is not responsible for E-Gift Cards that are undeliverable or not received due to your failure to correctly enter the recipient’s email address. Please check to make sure the email address of the recipient is correct.

Sometimes a recipient's email address is correct, but he or she does not access the E-Gift Card within a reasonable period after the requested delivery date. The following is a list of the most common reasons why this may occur:

Spam filter blocked email or routed it to a bulk/spam folderRecipient's firewall blocked the emailEmail inbox is over size limitExceeds email inbox size limit

3. REDEMPTION

E-Gift Cards can be used as payment for purchases made online at PATMcGRATH.COM only. E-Gift Cards cannot be used as payment in retail stores. E-Gift Cards cannot be exchanged or redeemed for cash, except as required by law. Refunds for returned items purchased with a PAT McGRATH LABS E-Gift Card will be credited to the original payment method.

4. VALIDITY

Each purchase of an E-Gift Card is limited to a maximum value of $250. The minimum value for E-Gift Cards is $25. E-Gift Cards can be used until the balance of the card is zero. If the balance of the card is zero for three months, the E-Gift Card is invalid and cannot be activated or used again. 

E-Gift Cards may not be resold in any manner whatsoever. PAT McGRATH LABS reserves the right, without notice to you, to void E-Gift Cards without a refund, suspend or terminate customer accounts, suspend or terminate the ability to use our services, cancel or limit orders, and bill alternative forms of payment if we suspect that an E-Gift Card is obtained, used, or applied to an PATMcGRATH.COM account fraudulently, unlawfully or otherwise in violation of these Terms and Conditions.

5. EXPIRATION AND SERVICE FEES

E-Gift Cards have no expiration date or service fees.

6. VIEW YOUR BALANCE

To view your E-Gift Card balance, visit https://www.patmcgrath.com/pages/e-gift-card

7. RETURNS

You may not return or cancel your E-Gift Card after it is received. Purchasers who wish to cancel an order for an E-Gift Card may do so prior to the delivery date selected during the order process by contacting [email protected].

8. LIMITATIONS

Promotional offers and discounts may not be applied to the purchase of E-Gift Cards, and purchases of E-Gift Cards will not be used to satisfy promotional thresholds. E-Gift Cards may not be used towards the purchase of E-Gift Cards.

9. RISK OF LOSS

Ownership and risk of loss with respect to E-Gift Cards passes to the purchaser once we send an email notification to the recipient. 

10. CUSTOMER SERVICE

If you need assistance of any kind concerning the purchase, ownership or use of an E-Gift Card, please contact [email protected]. Please be ready to provide your order number or email address.

11. DISPUTES

Any dispute or claim relating in any way to E-Gift Cards will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The U.S. Federal Arbitration Act and U.S. federal arbitration law apply to this agreement.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow these terms and conditions as a court would.

To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent. The arbitration will be conducted by the American Arbitration Association ("AAA") under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person at a mutually agreed location.

WE AND YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We and you also agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

12. ADDITIONAL TERMS

You agree that the laws of the State of New York, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute that may arise between you and PAT McGRATH LABS. All Terms and Conditions are applicable to the extent permitted by law. If any of these terms and conditions are deemed invalid, void or for any reason unenforceable, that unenforceable term will be deemed severable and will not affect the validity and enforceability of any remaining terms and conditions.

SUBSCRIBE & SAVE

Subscribe & Save is the most convenient way for you to get the products you want delivered regularly. We automatically send your favorite products based on the frequency you choose. The service is easy to use and customizable, allowing you to make changes online whenever necessary. Just tell us how often you want your products, and we'll take it from there. You will receive a 10% discount on all Subscribe & Save orders.

You always have complete control over your Subscribe & Save orders, and we send an email reminder 10 days before each order ships. You can change your delivery frequency, next order date, or quantity anytime by emailing [email protected]. Changes to orders can be made any time within 24 hours of the next scheduled shipment date, and you can cancel at any time.

Joining Subscribe & Save is easy; it can be done while browsing on a product page. To subscribe, simply select the Subscribe & Save option for your desired product, choose your preferred shipment frequency, and then check out as usual.

After you join Subscribe & Save, you will receive an email confirming your subscription. This email will include a link to [email protected] to manage your future orders, Subscribe & Save items, and account information.

We will place your Subscribe & Save orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder 

10 days before each Subscribe & Save order. You will also receive email notifications about other important information related to your Subscribe & Save account, including when your item is discontinued or out of stock, if you cancel your subscription, and confirmation when an order is placed successfully.

Once you’ve joined, managing Subscribe & Save is easy. You can change your next order date, skip an order, adjust your selected frequency, or cancel a subscription by emailing [email protected]. If you’ve already already placed an order and need to change your shipping address, please contact Customer Care.

Please allow up to 24 hours for modifications or cancellations to be processed.

Subscribe & Save items that have the same order date, shipping address, billing address, and payment method will ship as one order.

If you have more than one Subscribe & Save item and want the items to ship in the same order, simply contact [email protected] to synchronize the next order dates. If they do not combine, ensure the orders share the same shipping address and have the same billing address and payment method.

All Subscribe & Save subscriptions require a credit or debit card payment. Alternative payment forms, such as PayPal or E-Gift Cards, cannot be accepted.

SWEEPSTAKES TERMS

See more information here 

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